Samy Media is now Salesforce Consulting Partner: A New Chapter in Our Digital Transformation Journey

New Delhi, India — 8th December 2025

2025 marks a big milestone for us at Samy Media. We’ve officially become a Salesforce Consulting Partner, and it’s something we’ve worked toward for years; project after project, team after team, solving real problems for some of the most recognized businesses across India and beyond.

If you’ve followed our journey, you already know we don’t chase badges. We focus on the work. But this partnership tells the world that Salesforce trusts us to take on complex digital transformation projects and deliver them with depth, clarity, and honesty.

And honestly, that feels good.

Salesforce has grown from a CRM platform into a massive ecosystem that touches almost every function in a modern business, including sales, service, marketing, analytics, operations, and collaboration. In 2025, companies don’t just “implement Salesforce.” They build revenue engines, automate processes, overhaul service infra, and redesign customer journeys on it. 

That’s why becoming a Salesforce Consulting Partner is not a small checkbox. Salesforce validates partners on things like:

Our Director summed it nicely during an internal meeting:

“Salesforce doesn’t give you credibility. It checks if you already earned it.”

This partnership is recognition of the work we’ve already done with enterprise clients in logistics, hospitality, IT, ed-tech, and large-scale operations.

A partnership like this doesn’t come from one big project. It comes from dozens of small decisions done right.

It also comes from tackling projects where the stakes were high, such as pan-India field force automation, massive data migrations, multi-property guest experience redesign, omni-channel service revamps, agent performance systems, revenue dashboards, and everything in between.

And somewhere in that long journey, Salesforce noticed.

Salesforce is not one tool. It’s an entire digital operating system for modern businesses. As a Consulting Partner, Samy Media can now design, implement, and optimize solutions across the full stack:

1. Sales Cloud

Your sales process shouldn’t feel like a maze. We help businesses streamline lead workflows, build smart scoring models, set up forecasting dashboards, automate follow-ups, and reduce the drop-offs that cost real money.

2. Service Cloud

Customer service is no longer a support function. It’s a revenue driver. We build service strategies with smart routing, SLA trackers, field service mobility, knowledge bases, voice integrations, and AI-driven agent suggestions.

Our Director often says, “If your service teams don’t feel supported, your customers won’t feel served.” Service Cloud solves this at scale.

3. Experience Cloud

Modern customers want self-service. But real self-service, not another crowded menu. We help brands build portals for customers, partners, distributors, and internal teams, with everything personalized and everything mobile-ready.

4. Marketing Cloud

Personalized journeys, smarter segmentation, cleaner automations, and honestly, fewer manual errors. Marketing Cloud changes how brands talk to people, with no blasting and definitely no guesswork. Just meaningful engagement that actually converts. We’ve worked on assignments where Marketing Cloud was the missing piece that finally aligned sales and marketing teams.

5. AgentForce + Omni-Channel Automation

Salesforce’s new era of AI-powered agent tools is reshaping service desks in 2025. AgentForce is not “just another agent console.” It’s your frontline support system with knowledge articles, sentiment insights, conversation summaries, and recommended actions; everything appears as your agents need it.

We help teams integrate telephony, chat, WhatsApp, and email into one view.

6. Slack Digital HQ

Slack is no longer “a messaging tool.” It has become the nervous system of modern data-driven teams. We build workflows, approvals, bot triggers, sales notifications, escalation alerts, and anything that helps teams move faster without switching tabs all day.

7. Tableau & CRM Analytics

Data tells uncomfortable truths. And most businesses never hear them because the data sits buried in a noisy dashboard or ten different Excel sheets.

We use Tableau and CRM Analytics to help leadership teams see what actually matters:

Once you see the truth, you don’t work the same way again.

This milestone is not about us. It’s about what our clients get from now on.

1. Faster, safer, smarter implementations

We now get access to partner-only accelerators, playbooks, dev orgs, and architectural guidance.

2. Teams trained and certified by Salesforce

Not side-trained. Not “YouTube-trained.” But certified, capable and updated.

3. Multi-cloud expertise under one roof

Sales + Service + Marketing + Integration + Analytics + Slack + Experience Cloud. One team. One flow. No fractured delivery.

4. Trust and credibility for enterprise projects

Large brands want certified partners. Now Samy Media stands in that league confidently.

5. A consulting partner who understands India deeply

This matters more than people admit. Indian operations are not copy-paste versions of global playbooks. We’ve worked on:

We bring context plus Salesforce expertise. That is what creates real outcomes.

“This partnership is not a finish line. It’s a new starting point.

Our clients trusted us long before Salesforce did, and that trust pushed us to evolve. Now we take all that experience, and we build with even more responsibility.”

Becoming a Salesforce Consulting Partner is a big deal. But earning trust from clients who run some of the most complex operations in India? That’s the part we’re proudest of.

If your business is ready for the next chapter in sales, service, marketing, automation, analytics, or customer experience, our doors are open.